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- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in IT support, system administration, or a similar role (fresh graduates with relevant training may be considered).
- Proficiency in troubleshooting hardware, software, and network issues.
- Basic knowledge of operating systems (Windows, macOS, Linux) and IT security best practices.
- Experience with IT support tools, ticketing systems, and remote troubleshooting.
- Familiarity with networking concepts, including LAN/WAN, routers, and firewalls.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills for supporting end-users.
- Ability to manage multiple tasks and prioritize workload efficiently.
- Willingness to learn and stay updated on emerging IT technologies.
